Certification Outline

[Day 1: An Overview of Human Resource Management]

• The changing world of business and its impact on the Human Resource Function
• Introducing Human Resource Management (HRM)
• The difference between HRM and Personnel Management
• Main activities, responsibilities and tasks of HRM
• Introducing Strategic HRM (SHRM)
• Strategic Business Planning
• HR jobs and systems
• Typical department structure – HRM department case study
• Qualifications and professional study – CIPD, SHRM, Arabic Societies

[Day 2: Performance Management in a Multi‐Cultural Organization ]

• The principles of effective performance management
• The role of HR and the responsibilities of line management in PM
• Addressing the performance gap
• Invoking the disciplinary process
• Performance Management in multi-cultural organisations
• The purpose and use of Performance Appraisal
• Characteristics of an effective Performance Appraisal meeting
• The advantages and disadvantages of 360 degree feedback

[Day 3: Recruitment, Employee Resourcing & Reward ]

• Flexibility and introducing the ‘flexible firm’
• Pay and reward, compensation and benefits
• Total reward
• The psychology of motivation
• Introduction to reward
• Recruitment and selection
• Assessment and development centres
• Exit procedures and exit interviews

[Day 4: Workplace Conflict & Working with Troubled Employees]

• Managing employee problems
• Stress Management
• Counselling services & Employee Assistance Programmes (EAP)
• Equality of opportunity & employee diversity
• Bullying & Harassment
• Workplace Conflict
• Managing conflict at work
• Introducing workplace mediation

[Day 5: HR Ethics and Training & Development]

• Human Capital Management – HR Planning
• What is learning?
• Training and Development
• Induction for new employees
• HRM Ethics
• Corporate Social Responsibility
• Personal action planning
• Continuing personal development (CPD)