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Healthcare Management Masterclass

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Healthcare Management Masterclass

Course Objectives

By the end of the course, participants will be able to:

  • Implement patient focused strategies, including strategic planning, across the organization
  • Leverage executive decision-making tools and formal methods to assess healthcare plans in light of regulations and ever-changing needs in the market
  • Lead and manage complex organizations’ crisis management while optimizing quality and safety best practices
  • Foster creativity throughout a department or organization
  • Apply leadership capabilities to lead healthcare teams and projects to success

Global healthcare leaders must have expertise in leadership management, healthcare finance, and human resource management in order to maintain excellence in service and patient care. The Strategic Healthcare Management course aims to ensure that healthcare leaders across the Middle East have access to the world’s leading practices in complex organizational management and healthcare leadership.

This course consists of healthcare industry specific skill development, and enhancement methodologies and topics, designed for senior and executive level hospital staff. Including primary care, recuperative care, community and other healthcare facility administrators, chiefs of staff, hospital board members, chief nursing officers, department directors and other healthcare professionals with supervisory, management or executive level responsibilities.

The course will also be of benefit to clinicians who are transitioning or seeking to transition into administrative management or executive roles. Medical and non-medical personnel and staff who aspire to become directors, executives and administrators will also find tremendous value in the knowledge and skills taught.

  • Financial Management
  • HR Management
  • Employee and patient engagement
  • Service excellence
  • Patient experience design

  • Strategic Management 
    • Strategic management in healthcare
    • Developing a mission and vision statement and strategic management steps
    • Developing a marketing strategy
    • Positioning the hospital for quality
  • Hospital Organizational Structure 
    • Understanding US and other global organizational structures
    • Managing and leading in complex organizations
    • Teamwork in healthcare settings
  • Financial Management and Forecasting in Healthcare
    • The organizational structure and responsibilities of hospital cost centers
    • Department and individual cost centers
    • Cost center management
    • Evaluation methods
    • The convergence of cost accounting
    • Financial accounting
    • Insurance 
  • Hospital Human Resource Management
    • Hospital strategic human resource management
    • Developing core values and human resource management
    • Understanding human resource management systems
    • Developing human resource incentives and control mechanisms
  • Hospital Information Technology (HIT)
    • The implementation of hospital information management
    • HIT systems
    • HIT in process management
    • HIT in quality and safety
    • Security and privacy issues in HIT
  • Medical Service Quality Management and Improvement
    • Quality of medical services management
    • Performance tracking and incentives
    • Healthcare quality management methods and common tools
    • Emergency preparedness and crisis management